Refund policy

REFUND AND EXCHANGES

Due most of the items are handmade product We just returns products made out of specifications, for example: wrong size, wrong color or wrong personalized name.

If you received a product that was not made with your specifications size, name, or color  you can make a return request by email to info@venecraftshop.com, within a period of 48 hours from the date of receipt of the product.

The email should include the following information:

  1. Mailing address, email and phone number of the person who is requesting the return.
  2. Order number.
  3. Order date.
  4. Date when order was received.
  5. Description of the product.
  6. Reason for return.
  7. Photos of reason for return, if applicable.

Once the request is received, the company will attend to it and evaluate it in a period of up to 3 days. When the company authorizes it, the client may send the part for physical inspection, on their expeneses, without this guaranteeing that the return will proceed. The shipment of the product must be made within 24 hours after the company responds by email.

The following rules will apply in all cases:

  • Request for returns will proceed, within 3 days, starting from the date the order was received. When the Company authorizes it, the client should send the product within 24 hours, after the company responds by email. Shipping and handling costs will be covered by client. 
  • The Company is not obligated to review or exchange orders 5 days after the client has received the order. 
  • The products that may be exchanged must be in the same conditions as they were when shipped by the Company. The price and / or brand label, decals, safety or hygiene stickers cannot have been removed, nor show use of any kind, the product must be intact, without use, without odors, without marks of any external agent including but not limited to lipsticks, ink, paint, and must show no evidence of washing or any other alteration.
  • In cases where the company authorizes the exchange or return, the customer will receive a credit to use it within 30 days from when it was granted and will pay for the shipment.
  • The Company reserves the right to launch special offers in which it explicitly stats that it will not be subject to exchange. The foregoing means that it will not be subject to the aforementioned process.